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Rental Policies

Reservations

We encourage you to call and speak with our helpful Event Rental Consultants about the items you’d like to rent early in your event planning to ensure availability.

No deposit is required upon your reservation. Although when reserving tents and canopies, we ask that a valid credit card be kept on file in the event of a cancellation. You have 72 hours before the scheduled reservation date to cancel without a restocking fee.

Rental Fees/Pricing/Rental Rates

Rental rates are based on a 3-day period. If you need the items for a longer period of time, please call and our Event Rental Consultants will determine the long- term rate. All rental prices are based on warehouse pick-up and return unless otherwise agreed. A customer agrees to pay all delivery and pick-up charges.

It is the clients responsibility to inspect the rental items upon receipt. It is assumed that all items are suitable for your needs unless we hear from you immediately. Shorted or damaged items must be reported immediately.

Total rental charges do not reflect breakage or damage cost. Additional charges for breakage or damage will be billed on final invoice. No credits are given for unused rental items.

Payment

We do not require a deposit upon reserving the equipment. New accounts are required to pay prior to or on the deliver/will call day. We accept cash, check or credit cards: American Express, Visa or MasterCard. If payment arrangements have not been set, we reserve the right to cancel the delivery until an agreement has been made.

Invoices of account holders are due and payable in full within 30 days after the close of rental period.
Download Credit Card Authorization form

Delivery and Pickup Service

Delivery service is available on all orders, regardless of size. Delivery fees will apply. Delivery rates vary on location and time. Orders are delivered during regular business hours of 9:00AM to 6:00PM. Upon placing your order, you may request a 2-hr window of time. Otherwise deliveries and pickups will be scheduled at our discretion. You are welcome to will call your items from our warehouse, Monday through Saturday.

All deliveries and pickups are made ground level, door-to-door accessible by hand trucks or carts. Additional fees will apply if items must be taken to a different floor or carried farther then 50 feet from our truck or the delivery or pickup requires a considerable amount of time.

Set-up and Take-down

Set-up and take-down services are available for an additional fee on most items. Arrangements for this service must be made in advance. Some rental items already include this fee. Please check with your sales rep to know which items include labor.

If set-up or take-down is requested on site, the driver must contact the sales office for availability and/or rates. We will do everything we can to assist you with time permitting.

Dishes and Linens

All dishes and food service items must be rinsed and clear of food debris. Charges for missing or broken items will be assessed upon return and charged to your closing invoice.

Linens must be dry and free of food and returned with the bag provided. Upon return, each linen will be inspected for any burns, stains and any other damage. Heavily soiled linens will be charged an extra cleaning fee.

After Hours Service

We provide an after hours phone number for your event emergencies, please ask your Sales Rep for a full description.

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